{"xsrfToken":"ef17eadb0df5680e63e162071cdec757f423b3cc_lout","branding":{"id":"1","key":"fsdp","name":"JAM Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#110e24","headerLinkHoverBGColor":"#110e24","headerBadgeColor":"#110e24"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/11c5857c-7210-4e47-8991-182fdb639a5f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTRkMzcyYS0yNTEyLTRhODAtODI3Yi1hMjU2MGEzMDI4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExYzU4NTdjLTcyMTAtNGU0Ny04OTkxLTE4MmZkYjYzOWE1ZiI6WyJyZWFkIl19LCJleHAiOjE3NzU5NjQ4OTEsIm5iZiI6MTc3NTk2NDI5MX0.ctD9nz03G3OjZiRYDkeeQ5oz95kOxT450qoDP_bZi0A&client=894d372a-2512-4a80-827b-a2560a30282d&mode=fit","logoId":"11c5857c-7210-4e47-8991-182fdb639a5f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the JAM Help Center","sharedPortalName":"JAM Help Center","userInitialAnnouncementHeader":"Service Hours","userInitialAnnouncementMessageWiki":"<p>Dear Client,</p>\n<p>Our Helpdesk is operational between 7AM and 6PM mon-Fri<br> For urgent after hours support please call 1300 526 866.</p>\n<p>Thank you,<br> JAM LED Support Team</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the JAM Help Center","sharedPortalName":"JAM Help Center","announcementHeader":"Service Hours","announcementMessage":"Dear Client,\n\nOur Helpdesk is operational between 7AM and 6PM mon-Fri\nFor urgent after hours support please call 1300 526 866.\n\nThank you,\nJAM LED Support Team","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a1347","helpCenterTitleColor":"#f26e21","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTRkMzcyYS0yNTEyLTRhODAtODI3Yi1hMjU2MGEzMDI4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzU5NjQ4OTEsIm5iZiI6MTc3NTk2NDI5MX0.t_uCBT1CdZro3cJCgAiTWhQz3c2DmIcJDNcTtCA1CgQ&client=894d372a-2512-4a80-827b-a2560a30282d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#1a1347","topBarTextColor":"#f26e21","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"JAM Service Desk","description":"<p>Welcome! You can raise a service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"111","name":"Change/Add Logins (all systems)","descriptionHtml":"","callToAction":"Change/Add Logins (all systems)","introHtml":"<p>Need to reset, change /remove or add login detials</p>","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[95],"key":""},{"id":"96","name":"Content Work Request","descriptionHtml":"<p>Please send us your contact details and customer/site information as well a brief description on the work you want us to do. We will get back to you ASAP.</p>","callToAction":"Content Work Request","introHtml":"<p>I want some new content made or existing modified</p>","icon":10545,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[2],"key":""},{"id":"106","name":"Display is off line","descriptionHtml":"","callToAction":"Display is off line","introHtml":"<p>Display is working but I cannot change content through JAM Cloud</p>","icon":10517,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3,95],"key":""},{"id":"99","name":"Faulty Display","descriptionHtml":"<p>Please add a title/summary to your support requedst and some of your details (Company/Site information and the type of display and problem) in the Description field. Please add an image of the display with the problem in the attachment.</p>","callToAction":"Faulty Display","introHtml":"<p>Display is completely or partially black, is frozen or has distorted discoloured and/or black parts</p>","icon":10515,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[3],"key":""},{"id":"110","name":"General Schedule or Content Change","descriptionHtml":"","callToAction":"General Schedule or Content Change","introHtml":"<p>I want to update/change our playlist and timing</p>","icon":10538,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[2],"key":""},{"id":"124","name":"JAMFX - Jackpot Change","descriptionHtml":"","callToAction":"JAMFX - Jackpot Change","introHtml":"<p>Need to change or add a manufacturers Jackpot Theme. This can be for scorecards, logos or banner or bank sign videos etc</p>","icon":10697,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[93],"key":""},{"id":"108","name":"JAMFX - Jackpot Live or Historical Data","descriptionHtml":"<p>Please add a title/summary to your support requedst and some of your details (Company/Site information and the type of display and problem) in the Description field. Please add an image of the display with the problem.</p>","callToAction":"JAMFX - Jackpot Live or Historical Data","introHtml":"<p>The live meters, Win celebrations or historical on our banners or scorecards are misising or are not correct</p>","icon":10698,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[93],"key":""},{"id":"117","name":"JAMFX -House number, Jackpot changes","descriptionHtml":"","callToAction":"JAMFX -House number, Jackpot changes","introHtml":"<p>Configuration of house number, new jackpots or other link changes (not content related)</p>","icon":10698,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[93],"key":""},{"id":"107","name":"Login Issue","descriptionHtml":"","callToAction":"Login Issue","introHtml":"<p>I cant login to our jackpot system to correct or update data</p>","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[94,95],"key":""},{"id":"12","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>I need some help with the user interface or how to operate the software</p>","icon":10544,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[95],"key":""},{"id":"109","name":"Update Jackpot Scorecard or Gaming Attract Content","descriptionHtml":"","callToAction":"Update Jackpot Scorecard or Gaming Attract Content","introHtml":"<p>Add/change logo or Manufacturer or manufacturers jackpot theme or ambient content</p>","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[2],"key":""},{"id":"112","name":"Change existing display","descriptionHtml":"<p>Please add a title/summary to your support requedst and some of your details (Company/Site information and the type of display and problem) in the Description field. Please add an image of the display(s).</p>","callToAction":"Change existing display","introHtml":"<p>Change, reconfigure, Add, Move or Decommision an existing display</p>","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"113","name":"Faulty Display (NON WARRANTY)","descriptionHtml":"","callToAction":"Faulty Display (NON WARRANTY)","introHtml":"<p>Display is completely or partially black, is frozen or has distorted discoloured and/or black parts</p>","icon":10523,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"116","name":"Jackpot Data (NON WARRANTY)","descriptionHtml":"","callToAction":"Jackpot Data (NON WARRANTY)","introHtml":"<p>The Jackpot Scorecard data is misising or incorrect</p>","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"118","name":"SYSTEM - Pi Disc Full","descriptionHtml":"","callToAction":"SYSTEM - Pi Disc Full","introHtml":"<p>Automatically generated from the JAM Cloud</p>","icon":10490,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""},{"id":"114","name":"Unassigned Request Type","descriptionHtml":"","callToAction":"Unassigned Request Type","introHtml":"","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"I need some new content"},{"id":3,"name":"A Display is not working properly"},{"id":93,"name":"Fix, Update or Change our JAMFX system"},{"id":94,"name":"Questions for Sales/Admin"},{"id":95,"name":"Off-Line, Passwords, Training"}],"orderMapping":{"95":[111,106,107,12],"2":[96,109,110],"3":[106,99],"93":[124,108,117],"94":[107]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a39e7be2-e989-347d-91cf-513a5b2b8051","appLinkName":"System Confluence","appLinkUrl":"https://jamimmersive.atlassian.net/wiki","spaceKey":"ST","spaceName":"Service Team","spaceUrl":"https://jamimmersive.atlassian.net/wiki/spaces/ST","isServer":false},"labels":[],"projectKey":"FSDP","serviceDeskId":1,"kbLinkDomainURLs":["https://jamimmersive.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSDP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTRkMzcyYS0yNTEyLTRhODAtODI3Yi1hMjU2MGEzMDI4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc1MzY0OTc3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc1OTY1NDkxLCJuYmYiOjE3NzU5NjQyOTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.i0MPxhBk3yJ1swI02J8Eqf4NbHxKereCP9xev4-XAes","targetCollection":"upload-user-collection--753649775","endpointUrl":"https://api.media.atlassian.com","clientId":"894d372a-2512-4a80-827b-a2560a30282d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"JAM Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://jamimmersive.atlassian.net/wiki","kbLinkDomainURLs":["https://jamimmersive.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}