Jira Service Management

{"xsrfToken":"8d31604c-9e04-4a00-9429-9c4b8f5626fc_fc094333741c9bfa6fd801e15f340b396787f530_lout","branding":{"id":"1","key":"fsdp","name":"JAM Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#110e24","headerLinkHoverBGColor":"#110e24","headerBadgeColor":"#110e24"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00abd3dc-575f-4543-8c48-6c44dca1fb0f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTRkMzcyYS0yNTEyLTRhODAtODI3Yi1hMjU2MGEzMDI4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwYWJkM2RjLTU3NWYtNDU0My04YzQ4LTZjNDRkY2ExZmIwZiI6WyJyZWFkIl19LCJleHAiOjE2ODU3NDUxMTEsIm5iZiI6MTY4NTc0NDUxMX0.eSnEPN-c523KNm32XuazU3fi4W2LswPSGsl7WcvZe4k&client=894d372a-2512-4a80-827b-a2560a30282d&mode=fit","logoId":"00abd3dc-575f-4543-8c48-6c44dca1fb0f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the JAM Help Center","sharedPortalName":"JAM Help Center","userInitialAnnouncementHeader":"VIP Lounge Content Removal Regulation!!","userInitialAnnouncementMessageWiki":"Dear Client,\nIn regards to the recent Government Regulation for removal of the VIP Lounge by September on the Outdoor signs, the team at JAM have worked out a solution to tackle this situation.\nWe are happy to offer assistance to remove or replace the VIP Content from the respective signs. Please follow the link below to raise a request to the JAM Support Team for Content removal.\n<a href=\"https://jamimmersive.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://jamimmersive.atlassian.net/servicedesk/customer/portals</a>\nAlternatively for content replacement please use the link to fill the information into the form - This form should be redirected to the Content Team.\nThank you, JAM LED Support Team","translations":{"en-US":{"helpCenterTitle":"Welcome to the JAM Help Center","sharedPortalName":"JAM Help Center","announcementHeader":"VIP Lounge Content Removal Regulation!!","announcementMessage":"Dear Client,\n\nIn regards to the recent Government Regulation for removal of the VIP Lounge by September on the Outdoor signs, the team at JAM have worked out a solution to tackle this situation. \n\nWe are happy to offer assistance to remove or replace the VIP Content from the respective signs. Please follow the link below to raise a request to the JAM Support Team for Content removal.\n\nhttps://jamimmersive.atlassian.net/servicedesk/customer/portals\n\nAlternatively for content replacement please use the link to fill the information into the form - This form should be redirected to the Content Team.\n\nThank you,\nJAM LED Support Team","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a1347","helpCenterTitleColor":"#f26e21","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"JAM Service Desk","description":"Welcome! You can raise a service desk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"91","name":"Content Creation and Upload","descriptionHtml":"","callToAction":"Content Creation and Upload","introHtml":"Use this for all content related work requests. These are not issues or technical problems!!","icon":10473,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[2],"key":""},{"id":"9","name":"Content Support","descriptionHtml":"","callToAction":"Content Support","introHtml":"Need Help creating, uploading, deleting or scheduling content? Select this request assistance.","icon":10473,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[2],"key":""},{"id":"90","name":"Data Issue","descriptionHtml":"","callToAction":"Data Issue","introHtml":"Incorrect, Incomplete or missing data on display or software","icon":10490,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[3],"key":""},{"id":"25","name":"Display Malfunction","descriptionHtml":"","callToAction":"Display Malfunction","introHtml":"Black Screen, Modules Faulty, Lines and pixels discoloured etc, Display Off Line","icon":10472,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"92","name":"Technical Assistance","descriptionHtml":"","callToAction":"Technical Assistance","introHtml":"Technical Assistance to install or reconfigure - these are project related or requested by customers.","icon":10469,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"12","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"I need some help with the user interface or how to operate the software","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[2],"key":""},{"id":"93","name":"VIP LOUNGE Content Removal Regulation","descriptionHtml":"Do you require any new content to replace VIP LOUNGE content? JAM LED has a content team to help you with the content changes or to create new themes.\nPlease use the below link for such content requests.\nThank you, JAM Support Team.","callToAction":"VIP LOUNGE Content Removal Regulation","introHtml":"Use this for all the above mentioned Regulation related assistance","icon":10553,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[2,3],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://jamimmersive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Content Support"},{"id":3,"name":"Technical Support for faulty displays"}],"orderMapping":{"2":[93,91,12,9],"3":[93,90,25,1,92],"1":[9,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a39e7be2-e989-347d-91cf-513a5b2b8051","appLinkName":"System Confluence","spaceKey":"ST","spaceName":"Service Team","isServer":false},"labels":[],"projectKey":"FSDP","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSDP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"JAM Help Center","description":"Welcome to the help center - we're here to help! 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