Jira Service Management

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Select this request assistance.","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"10","name":"Fix Display Failure","descriptionHtml":"","callToAction":"Fix Display Failure","introHtml":"The whole display is faulty and there is concern for public safety","icon":10472,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"12","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"I need some help with the user interface or how to operate the software","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[2],"key":""},{"id":"13","name":"Content upload","descriptionHtml":"","callToAction":"Content upload","introHtml":"I have a problem loading new content or with updating or creating the content schedule","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[2],"key":""},{"id":"20","name":"Display Damaged or Electrical Fault","descriptionHtml":"","callToAction":"Display Damaged or Electrical Fault","introHtml":"There could be concern for public safety","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""},{"id":"21","name":"Display Failure more than 25%","descriptionHtml":"","callToAction":"Display Failure more than 25%","introHtml":"Multiple modules accounting for 25% of the screen or the whole screen suffering failure of power, cabling or image processing.","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""},{"id":"22","name":"Issue with image quality more than 25%","descriptionHtml":"","callToAction":"Issue with image quality more than 25%","introHtml":"Colouring or image processing of a majority of the screen modules. Data problem affecting a majority of modules or the whole screen. No signal to a large number or majority of modules.","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""},{"id":"23","name":"Issue on single module or tile","descriptionHtml":"","callToAction":"Issue on single module or tile","introHtml":"Colour balance or wrong colour Synchronisation of separate areas or a data problem, Timing issues, data artefacts, post content source errors not present in the playback material Any signal or edge banding, sparkle, pulsing rippling, banding, and flashing.","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""},{"id":"24","name":"Issue with individual or cluster of pixels","descriptionHtml":"","callToAction":"Issue with individual or cluster of pixels","introHtml":"Individual or clusters of pixels: Colour balance or wrong colour, Synchronisation of separate areas or a data problem.","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""},{"id":"25","name":"Malfunction on part of display","descriptionHtml":"","callToAction":"Malfunction on part of display","introHtml":"A number of modules equal to 10% but less than 25% of the screen malfunctioning having an overall detrimental effect on the display and may include; signal loss, edge banding, colour ballance, damage to tiles","icon":10458,"iconUrl":"https://jamimmersive.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[3],"key":""}],"reqGroups":[{"id":2,"name":"Content Support"},{"id":3,"name":"Technical Support for faulty dislays"}],"orderMapping":{"2":[13,12],"1":[10,9,1],"3":[25,24,23,22,21,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSDP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"JAM Help Center","description":"Welcome to the help center - we're here to help! 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